Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
The following leaflets provide additional information
Fair Processing Sharing Health Records
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the General Data Protection Regulation (GDPR) and Access to Health Records Act, patients may request to see their medical records. No information will be released without the patient consent unless we are legally obliged to do so. If you require a copy of your medical records please speak to a member of our team
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. It is preferable to receive complaints in writing which can be emailed to email@example.com
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Equality and Diversity
This practice believes in fairness and equality, and above all, values diversity. All staff have ongoing equality and diversity training and our equality and diversity policies are reviewed annually.
Pride In Practice
This Practice works with LGBT Foundation's Pride in Practice to ensure we achieve excellence in LGBT healthcare and successfully meet the needs of our LGBT patients.
LGBT foundation details
We are here to listen to suggestions and feedback from our LGBT patients on their experiences with us. What we are doing well? How can we continue to develop? Please let us know.
We're proud to have you as our patient.
Trans patients may not be invited to routine screenings and can miss out on important health checks.
Please ask a doctor or nurse to see if you’re due a screening and book an appointment to discuss how we can make your screening most comfortable for you.
Information on Screening for trans people
Please note that in the interests of all parties calls may be recorded.